Privacy Policy
Soulsaa is a wellness brand founded by Rinkal Pandey. This policy explains what information we collect, why we collect it, and the choices you have. We keep it short and plain on purpose.
1. Information we collect
- Account details. If you create an account, we receive your name, email address and, if you sign in with Google or Facebook, your profile photo. Sign-in is handled by Google Firebase Authentication. We never see or store your Google or Facebook password.
- Messages you send us. When you tap a WhatsApp button or use the Soulsaa Assistant to book, your message is sent through WhatsApp. It may include your name, organisation, group size, budget and booking reference. WhatsApp's own privacy policy also applies to those chats.
- Payments. You pay by UPI through your own bank or UPI app. We receive the payment and the screenshot you choose to send us. We never see your UPI PIN, card or bank login.
2. Information that stays on your phone
Your mood journal, likes, saved posts and booking references are stored only on your device (in your browser's local storage). They are never uploaded to our servers. If you clear your browser data or uninstall the app, they are deleted.
3. How we use your information
- To let you sign in and keep your account secure.
- To reply to your messages, arrange sessions and confirm bookings and payments.
- To send you emails you ask for, such as email verification or password reset.
We do not sell your information, and we do not use it for advertising. The website and app do not use analytics or advertising trackers.
4. Services we rely on
- Google Firebase for sign-in.
- Netlify to host the website and app.
- YouTube to play videos. Videos load in privacy-enhanced mode and only when you press play; YouTube's policy applies while you watch.
- WhatsApp for messages and bookings.
- Google Fonts to display text.
5. Keeping and deleting your data
We keep your account details while your account is active. You can delete your account at any time in the app: tap your profile picture, then Delete my account. You can also email soulsaa.in@gmail.com with the subject "Delete my data", and we will delete your account and related messages within 30 days, except where the law requires us to keep payment records.
6. Children
The Soulsaa app is meant for people aged 18 and over. Students under 18 can take part in sessions arranged by their school or college, but should not create an account.
7. Not a medical service
Soulsaa offers wellness sessions and self-care tools. It is not a medical or emergency service and does not replace a doctor or a licensed mental health professional. If you are in crisis, please call Tele-MANAS on 14416 or 1-800-891-4416 (free, 24×7), or 112 in an emergency.
8. Changes and contact
If we change this policy, we will update the date at the top of this page. For any question about your privacy, write to soulsaa.in@gmail.com or WhatsApp +91 89487 40489.